Terms & Conditions

1. General Provisions

These Terms of Business ("Terms") govern the provision of IT services by Netekspert, obrt za usluge ("Service Provider", "we", "our") to clients ("Client", "you", "your").

By using our services or accessing our website, you accept these Terms in their entirety. If you do not agree with any part of these Terms, please do not use our services.

2. Definitions

Services: IT consulting, DDoS protection, cloud optimization, application security, performance tuning and related services provided by Netekspert, obrt za usluge
Client: Individual or legal entity using our services
Agreement: Written or verbal agreement between Service Provider and Client
Documentation: Runbook, reports, dashboards and other documentation delivered to Client

3. Service Provision

3.1. Scope of Services

Service Provider offers the following IT services:

DDoS protection and attack mitigation
Cloud optimization and infrastructure consulting
Application security and WAF configuration
Performance tuning and optimization
Emergency interventions for active attacks
Consulting and technical support

3.2. Engagement

Each engagement begins after:

Written confirmation of Agreement or order
Receipt of deposit (if applicable)
Provision of necessary access and information

3.3. System Access

Client is required to provide:

Necessary access to cloud platforms (Cloudflare, AWS, etc.)
Read-only access to application logs
Contact person for coordination
Test environment (where applicable)

4. Pricing and Payment

4.1. Pricing

Service prices are determined by:

Specific project proposal
Fixed price for defined scope of work
Monthly subscription for retainer services
Hourly rate for ad-hoc consulting

4.2. Payment Terms

Deposit: 50% for new clients or emergency interventions
Final payment: upon project completion or according to agreed milestones
Payment deadline: 15 days from invoice date
Accepted payment methods: bank transfer, credit/debit cards

4.3. Late Payments

Late payments are subject to interest in accordance with applicable Croatian legislation.

5. Client Obligations

Client agrees to:

Provide accurate and complete infrastructure information
Provide necessary access and permissions
Perform data backup before implementing changes
Test changes in non-production environment (where possible)
Respond promptly to Service Provider inquiries
Notify Service Provider of all relevant system changes

6. Confidentiality and Data Protection

6.1. Confidentiality

Service Provider undertakes to maintain confidentiality of all data and information received from Client. Upon Client request, we sign NDA (Non-Disclosure Agreement) and/or DPA (Data Processing Agreement).

6.2. Data Access

We only access data necessary to provide services:

Server and application logs (for attack analysis)
Cloud platform configurations
Traffic data and metrics

6.3. GDPR Compliance

All personal data operations are conducted in accordance with GDPR regulations and Croatian Data Protection Act.

7. Intellectual Property

7.1. Custom Solutions

All custom security rules, configurations and documentation created specifically for Client become Client's property upon project completion and full payment.

7.2. Existing Solutions

Service Provider retains ownership of proprietary methodologies, tools and general knowledge used in providing services.

8. Limitation of Liability

8.1. Due Care

Service Provider applies highest standards of professional care and uses industry best practices.

8.2. Limitations

Service Provider is not liable for:

Damage caused by failure to provide timely access or information by Client
Issues arising from third-party hardware or software
Attacks or threats exceeding the scope of agreed protection measures
Data loss if Client has not performed recommended backup
Consequential damages or lost profits

8.3. Maximum Liability

Total liability of Service Provider is limited to the amount paid for the specific service in the last 6 months.

9. Warranties and Refunds

9.1. Satisfaction Guarantee

If we don't achieve agreed mitigation targets within the timeframe, consultation fees are refunded in accordance with our Refund and Cancellation Policy.

9.2. Testing

All security measures are tested in staging environment or on low-risk paths before production implementation.

10. Termination of Agreement

10.1. Cancellation by Client

Client may cancel agreement with 30 days written notice. Billing is done for all services provided until cancellation date.

10.2. Cancellation by Service Provider

Service Provider may cancel agreement in case of:

Payment delays exceeding 30 days
Breach of these Terms by Client
Inability to obtain necessary access or information

11. Force Majeure

Neither party is liable for delays or inability to perform obligations caused by circumstances beyond reasonable control (natural disasters, wars, pandemics, internet service interruptions, etc.).

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes take effect upon publication on this page. By continuing to use our services, you accept the modified Terms.

13. Governing Law

These Terms are subject to and interpreted in accordance with the laws of the Republic of Croatia.

All disputes shall be resolved amicably. In case of inability to reach agreement, Croatian courts have jurisdiction according to Service Provider's registered seat.

14. Contact Information

NETEKSPERT, obrt za usluge, Vedran Jakovac

Address:
Slavka Kolara 50
10410 Velika Gorica
Croatia

OIB (Tax ID): 77868347218

MBO (Registration Number): 97608173

Email:

Emergency:

15. Final Provisions

These Terms constitute the entire agreement between parties regarding the subject matter and supersede all prior agreements and understandings, whether oral or written.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect.